FAQ's

GENERAL QUESTIONS

What’s the status of my order?
Once your order is placed, we’ll send a confirmation email with tracking details so you can monitor its status.

Can I modify my order?
We can only edit orders that haven’t yet been processed for shipping. Once your order status changes to "preparing for shipment," "shipped," or "delivered," modifications are no longer possible.

SHIPPING

Which countries do you deliver to?
We ship worldwide, including Asia, North/Central America, Europe, and Oceania. Payments are accepted via PayPal and credit cards.

How long does order processing take?
After placing your order, processing typically takes 3–7 days. Delivery time depends on your chosen shipping method.

How can I track my package?
A confirmation email with tracking details will be sent once your order ships.

What if I’m not home during delivery?
The carrier will either:

  • Attempt redelivery the next day,

  • Contact you to reschedule, or

  • Redirect your package to a local pickup point (e.g., post office).

RETURNS

Do you accept returns?
Yes, under these conditions:

  • The product was purchased from our store.

  • It’s unused/unopened.

  • Return requests are made within 14 days of delivery.
    Contact our support team to initiate a return.

Can I exchange an item?
Yes! Exchanges follow the same policy as returns. Specify "exchange" when contacting support.

Are returns free?
Return shipping costs vary. If the return isn’t due to a ZEVANTIS error, shipping fees will be deducted from your refund.

How long do returns take to process?
We confirm returns within 14 days of receiving the item at our warehouse. Approved refunds, exchanges, or store credits are processed within 14 additional days.

More questions? Contact our customer support.